FREQUENTLY ASKED QUESTIONS

If you have any questions, contact us toll free at 1-844-994-0442 or info@neps.ca

  • Our preferred format for any artwork file is a Print Ready PDF, but we also accept high resolution EPS, TIF and JPG files.
  • CMYK colour mode + Spot (if applicable).
  • All files must be at least 300 dpi.
  • Minimum 1/8” safety clearance space on all sides (our recommendation) unless your design is intended to bleed (go off the edge of the page).
  • Fonts embedded or outlined – to check if you have embedded your fonts correctly, open your PDF file in Adobe Acrobat Professional or Reader. Go To File > Document Properties > Fonts Tab. If you see the words (Embedded) and (Embedded Subset) next to the list of font names then you have successfully embedded your fonts.
  • For more info visit our file specification page

CMYK is the colour mode that print is produced in. The letters stand for four different colours which are referred to as process colours. Cyan, magenta, yellow and black are the four primary colours. These four colour can be mixed to create 16.2 million different shades of colour. If you're looking for an exact colour match of a coroprate colour, we recommend using a pantone colour which would be added as a fifth colour during your printing process.

The art to be foil stamped must be vectorized line art, 100% solid spot colour labeled “FOIL STAMP” . This cannot contain any screens or graduationsat all. Also, set image attribute to ‘overprint’. When your designing artwork, avoid using condensed fonts styles and type smaller then 8pt. Width of lines should be .25 point (or .003”) or thicker. No hairlines. Avoid large solids, areas larger than .5” tend to breakdown and allow the paper toshow through. This is more common on textured stocks. If you are designing using reverse type, the font must be larger then 12pt. Visit our foil stamping page to learn more about this treatment.

The area to be embossed must be vectorized line art, 100% solid spot colour labeled “EMBOSS”. This cannot contain any screens or graduations at all. Visit our embossing page to learn more about this treatment.

You must create a seperate layer or mask file which will be in the exact position of your original artwork. The area to be Spot UV’d must be 100% solid spot colour labeled “SPOT UV”.

For a rich black to be used in backgrounds & large areas, you can not use 100K and expect to get rich black, you will get a grayish black instead. Use: 40Cyan / 30Magenta / 0Yellow / 100Black (K) Exception To This Rule Is Type: for written type use ONLY 100K (Black) 0 C M Y because it is too difficult to perfectly register small type and the result would be blurry looking type.

The maximum area for our retractable sign is 33.5” wide x 83” high. Please allow 1” bleed at the top and a 3” bleed at the bottom. This extra bleedarea will not be visible as it will be part of the retractable mechanism. The viewable area after the banner is assembled will be 33.5” wide x 79” high.Artwork must be designed at 300dpi for best results.

The “Print Ready PDF” must be saved as one single file with each individual page in sequence i.e. 1,2,3,etc. Please leave a .25” bleed on all sides.Please save PDF with crop-marks selected so we know where to trim your text once your job printed.

When creating a door hanger file, please continue your design through out the hole location. Do not make a circle and leave blank. Hole size isapproximately 1.75”

Please provide a vector file saved as a PDF that is the outline of the image that you want to have die cut. Keep in mind that if your artwork shouldextend beyond the die cut shape. You will be prompted when uploading your artwork to upload the die cutting file as well. Visit our die cutting page to learn more about this treatment.

This unique specialty finish results in a stunning visual impact. The spot UV coating creates a contrast between a glossy wet layer and a matte surface onthe same side, giving your material a focal point for another eye-catching dimension. Visit our film lamination page to learn more about this treatment.

CMYK is the colour mode that print is produced in. The letters stand for four different colours which are referred to as process colours. Cyan, magenta, yellow and black are the four primary colours. These four colour can be mixed to create 16.2 million different shades of colour. If you're looking for an exact colour match of a coroprate colour, we recommend using a pantone colour which would be added as a fifth colour during your printing process.

Scoring is an indent that is made on cards. If you plan on folding your cards, scoring is necessary as it helps to avoid cracking of the paper.

If you plan on having a tear-a-way section on your printed piece, a perforation is required to ensure the postcard tears cleanly.This is most commonly used for coupons or for postcards that will have a tear-a-way business card attached to it.

Our average turn around time is 2-4 business days on most products. However this time can vary depening on quantity, specialy finishings or finishes added to your product. You can always call or email us to find out the status of your job.

We have a creative team of graphic designers which does add a cost to the process of getting your project completed. Our general graphic design rate is $75 per hour. This is based on you providing us a concept and the required assets to complete your artowrk. i.e. logos or any pictures you'd like to include. We can provide images as well, however there is also a fee associated with doing so as we purchase licensed stock images from shutterstock.

We cannot guarantee exact colour replication unless you are comparing the exact same paper stock and using a pantone ink. Most of our print in done in full colour. If you provide a previously printed sample, we can do our aboslute best to come as close as possible. Unless your using a special pantone colour it's impossible to replicate printed matter 100%. We will generally be in the 90%-95% range assuming it's printed using standard printing processes and paper stock.

If you have any questions, you can contact us anytime at info@neps.ca